Terms of sale

1. Scope and acceptance

These General Terms of Sale ("the Terms") govern purchases on the website https://extrapy.com ("the Shop"), owned by Bluvia Water SL. They apply to anyone buying as a consumer within the meaning of the Spanish consolidated General Law for the Protection of Consumers and Users, approved by Royal Legislative Decree 1/2007 of 16 November (TRLGDCU), and, where compatible, to anyone buying as a business or professional. Sales to businesses may also be governed by conditions agreed in writing.

By placing an order you declare that you are over 18 and accept these Terms, the Legal notice and the Privacy policy. We recommend reading them and keeping a copy. You can view and print them at any time from this page.

2. Seller identification

• Company name: Bluvia Water SL (Extrapy)
• Tax ID (CIF): B25884602
• Address: Avenida de la Hispanidad, 8, 29700 Vélez-Málaga (Málaga), España
• Email: info@extrapy.com
• Telephone: +34 679 67 43 20

3. Products

We sell consumer goods for the home, kitchen, DIY, garden, car, sleep, beauty, technology and family. Each product page gives its main characteristics, price, availability and, where relevant, the instructions, safety warnings and manufacturer details. Please note that:

• Unless the product page says otherwise, all products are new.
• Photographs and illustrations are indicative: colour, finish or packaging may vary slightly. What counts is the description on the product page.
• If a product has use or age restrictions (for example a toy, or a cleaning or DIY product), you will find them on the product page and the label. Read them before using it.
• Stock is limited. If a product sells out after you have paid, section 5 applies.

4. Prices

Prices are in euros and include the applicable VAT. They do not include shipping costs, which are calculated and shown before you confirm the order according to destination and amount, as set out on the Shipping & returns page.

The applicable prices are those published in the Shop at the time the order is placed. We reserve the right to change them at any time without affecting orders already confirmed. In the event of an obvious typographical or computer error in a price, we will let you know and you may confirm the order at the correct price or cancel it at no cost.

Prices for businesses and wholesale purchases are shown excluding VAT where indicated and are subject to the conditions agreed with each business customer.

5. Ordering process and confirmation

No registration is needed to buy. The process consists of the following steps:

• Add products to the basket and choose the variant and quantity.
• Review the basket, enter the delivery address and choose the payment method. Before confirming you will see a summary with the products, the total price including taxes and the shipping costs.
• By pressing the payment button you place an order with an obligation to pay (art. 98.2 TRLGDCU).
• Once the order is placed you will receive a confirmation email with the order number, product details, amount and these Terms. That email constitutes the acknowledgement of receipt provided for in Article 28 of the LSSI-CE. If you pay on delivery and give us no email address, we confirm the order by phone and send you these Terms by whatever means you ask.

The contract is concluded when the confirmation is sent. If a product is unavailable after payment, we will inform you immediately and refund the corresponding amount within a maximum of 14 days. We reserve the right not to accept orders where there is a well-founded suspicion of fraud, non-payment or abuse of promotions.

You can conclude the contract in Spanish, English or Portuguese: its language is the language of the Shop when you buy. We archive the electronic contract document.

You can ask us for a copy at info@extrapy.com.

6. Payment

The payment methods available for your order are shown before you confirm it.

Pay on delivery. Where the Shop offers it for your order (depending on the delivery area and the amount, as shown before you order), you pay the courier in cash on delivery. The cost of this service, if any, is shown as a separate line before you confirm the order and is never more than the carrier charges us for it. The amount to pay on delivery cannot reach 1,000 €, the legal limit for cash payments to a business. By placing the order you undertake to pay for it on delivery. We may ask you to confirm it, with the link we send you by email or in a call to the phone number you give us; we do not prepare or send it until it is confirmed. If we ask for confirmation by email and you do not give it within 24 hours, the order is cancelled automatically and you owe nothing; if we cannot reach you by phone, we cancel it and you owe nothing.

If you refuse or do not collect a pay-on-delivery order. Refusing the parcel is not the way to withdraw from the contract: you can withdraw as explained in clause 9, also after receiving it. If the parcel comes back unpaid, the order is cancelled and no invoice is issued. We may stop offering you pay on delivery for later orders.

7. Pre-order products and estimated dates

Some products may be sold on pre-order before we have them in stock. In that case the product page and the order summary show the estimated dispatch date.

If that date changes, we will let you know by email. If the delay is more than 15 days beyond the estimated date, or if we finally cannot supply the product, you can keep the order or cancel it and receive a full refund within 14 days at the latest.

Pre-order discounts apply only to orders placed in the stated period and cannot be combined with other promotions unless stated otherwise.

8. Shipping and delivery

We ship to mainland Spain, the Balearic Islands and mainland Portugal. For now we do not ship to the Canary Islands, Ceuta and Melilla or to other countries; we will add destinations over time and publish them on the Shipping and returns page.

Indicative delivery times from dispatch: 1-3 working days in mainland Spain, 2-4 in the Balearic Islands and 2-4 in Portugal. Unless a different time is stated, we will deliver within 30 days of the order confirmation at the latest (art. 66 bis TRLGDCU); for pre-order products the time counts from the estimated dispatch date. If we do not deliver on time, you can give us a reasonable additional period and, if we still do not deliver, cancel the order and get back everything you paid.

Shipping costs, and the amount from which shipping is free, are shown before you confirm the order. We deliver to the address you give; if nobody is in, the carrier will try again or leave the parcel at a pick-up point. If the order comes back because the address was wrong or it was not collected, we may charge you the cost of sending it again.

The risk of loss of or damage to the products passes to you when you, or a person you name other than the carrier, take physical possession of the parcel (art. 66 ter TRLGDCU). Until then, if the parcel is lost or damaged in transit, we deal with it: we send you another one or refund you.

9. Right of withdrawal

If you buy as a consumer you have the right to withdraw from the contract within 14 calendar days of the day you, or a person you name, receive the product, without giving any reason. If one order arrives in several parcels, the period starts when you receive the last one. To withdraw, just tell us clearly before the period ends.

By email: info@extrapy.com.

By post: Avenida de la Hispanidad, 8, 29700 Vélez-Málaga (Málaga), España.

You can use the form below, but you do not have to.

Sealed hygiene products. You cannot withdraw from a sealed product that is not suitable for return for health protection or hygiene reasons if you have unsealed it after delivery (art. 103.e TRLGDCU): for example a cosmetic, a personal-care product or a toothbrush. If you have not broken the seal, you can return it like any other product.

Personalised products. Nor can you withdraw from a product made to your specifications or clearly personalised (art. 103.c TRLGDCU). If we ever offer one, the product page will say so before you buy.

These exceptions do not affect the guarantee: if the product is faulty, section 10 applies.

How to return it. Send the product back without undue delay and at the latest 14 days after telling us you are withdrawing, to the address we give you. Use the original packaging if you can; if not, protect it well. You bear the direct cost of returning it. You can try the product as you would in a shop; if you handle it beyond what is needed to establish its nature, characteristics and functioning, you are liable for the loss of value this causes.

We will refund all payments received, including standard delivery costs (but not the extra cost if you chose a more expensive delivery option), without undue delay and within 14 days at the latest of learning of your decision, using the same means of payment or, if you paid on delivery, by bank transfer to the account you give us. We may withhold the refund until we have received the product or proof that you have sent it back.

If you buy from Portugal, the period, the exceptions and the way to return are the same (Decreto-Lei 24/2014, articles 10 to 17).

10. Legal guarantee

Every product has the legal guarantee of conformity (articles 114 onwards of the TRLGDCU). We are liable for any lack of conformity that exists when the product is delivered and becomes apparent within 3 years of delivery. If it becomes apparent within the first 2 years, it is presumed to have existed at delivery unless we prove otherwise. If we sell a second-hand or refurbished product, the product page will say so and may state a shorter guarantee period, never less than 1 year.

What you can ask for. That we repair the product or replace it, as you choose, unless the option you choose is impossible or disproportionate. It is free: you pay no shipping, parts or labour. If repair or replacement is not possible, is not done within a reasonable time or the problem persists, you can ask for a price reduction or, unless the fault is minor, terminate the contract and get back what you paid.

How to claim. Email us at info@extrapy.com with your order number, a description of the problem and, if you can, photos or a video. We will tell you how to send us the product, at our expense, or how to solve it without sending it. If the parcel arrives damaged or opened, it helps if you note it on delivery and write to us as soon as possible, but telling us later does not take away any of your rights.

The guarantee does not cover normal wear and tear, or damage caused by knocks, by use contrary to the instructions or by repairs carried out by third parties. If the manufacturer also offers a commercial guarantee, you have it in addition to the legal guarantee, never instead of it. Claims for lack of conformity are time-barred 5 years after it becomes apparent (art. 124 TRLGDCU).

If you buy from Portugal, the guarantee is also 3 years with the same 2-year presumption (Decreto-Lei 84/2021). Portuguese law also gives you these rights: if the fault appears within 30 days of delivery, you can ask straight away for a replacement or terminate the contract; repair or replacement must be completed within 30 days at most; and each repair adds 6 months of guarantee to the repaired product, up to a maximum of four repairs. For a second-hand product the agreed period cannot be shorter than 18 months.

11. Customer service and complaints

For any question, problem or complaint you can use the contact form. We will answer complaints as soon as possible and within one month at the latest.

You can also email us at info@extrapy.com.

You can also call us on +34 679 67 43 20, Monday to Friday during business hours.

Official complaint forms (hojas de reclamaciones) are available to you under the regional consumer rules that apply to us; you can ask for them through any of the channels above.

12. Dispute resolution

In the event of a dispute we will try to resolve it amicably through our customer service. In addition, as a consumer you may turn to:

• The Spanish Consumer Arbitration System, through the relevant Consumer Arbitration Board, and the municipal and regional consumer information offices where you live.
• Consumer alternative dispute resolution bodies accredited under Spanish Law 7/2017 of 2 November. Bluvia Water SL informs you that, unless expressly stated otherwise, it is not a member of any alternative dispute resolution body, without prejudice to considering participation on a case-by-case basis.
• If you live in Portugal or another EU country, the European Consumer Centre in your country helps you free of charge with complaints against businesses in another Member State: ECC Spain, ECC Portugal.

The European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025 under Regulation (EU) 2024/3228, so it is no longer possible to submit complaints through it.

13. Applicable law and jurisdiction

These Terms are governed by Spanish law. If you buy as a consumer resident in another Member State of the European Union, you are also protected by the mandatory consumer protection rules of your country of residence.

The courts of the consumer's place of residence shall have jurisdiction over any dispute arising from the purchase.

For sales to businesses, the parties submit to the courts of Vélez-Málaga.

14. Other provisions

If any clause of these Terms is declared void or unenforceable, the remainder shall remain valid. Failure by Bluvia Water SL to exercise a right does not constitute a waiver of it. We may update these Terms; each order is subject to the version in force at the time it is placed, which is attached to the confirmation email.