Frequently asked questions

Everyday products for the home, arranged in sections: home and cleaning, kitchen, DIY and tools, garden and outdoors, car, rest and wellbeing, beauty and personal care, technology and lighting, and children and pets. Each one has its own page with the description, photos, specifications and the most common questions.

On its page. As well as the description, product pages have a specification table (measurements, weight, materials, compatibility and power or battery where relevant) and the list of what's included. If a detail is missing, write to us before you buy.

On the page of a sold-out product you can leave your email and we'll write to you if it becomes available again. We use that address for that alert only.

The photos are a guide: colour can vary a little depending on your screen and the light. The measurements and materials that count are the ones in the specifications on the product page.

The product page states compatibility when it depends on the model or the measurements. If in doubt, write to us before you buy with the exact model or measurements of what you have.

Each product page explains how to use it and how to look after it. With electrical appliances, always unplug them before cleaning and keep the electrical part dry.

To mainland Spain, the Balearic Islands and mainland Portugal. In mainland Spain shipping costs €4.95 and is free from €45.00. The rates and delivery times for each zone are on the shipping & returns page. We do not ship to the Canary Islands, Ceuta, Melilla, Madeira or the Azores yet.

When you enter your postcode at checkout you see, before you pay, the day your order leaves and the days it arrives. When it leaves, we email you the tracking link.

1-3 working days in mainland Spain, 2-4 in the Balearic Islands and 2-4 in Portugal, counted from the day the order leaves. Public holidays can add a day.

With the tracking link in the email we send when it leaves. If you have lost that email, enter your email address in Track my order and we will send you the link to your order again.

Take photos of the parcel and the contents and write to us by WhatsApp or email within 24 hours, with your order number. We will offer to replace the product or refund the affected part, whichever you prefer. Telling us later does not cancel your rights, but it makes it harder to check what happened.

A product on pre-order cannot be shipped yet. You pay when you place the order and it leaves from the estimated date shown on its page. If that date changes we let you know by email, and if the delay is more than 15 days you can cancel and get your money back.

You pay on delivery, in cash to the courier. Before you confirm you see the total you will pay, with delivery and VAT included. If the shop needs to confirm your order, it asks you by email or calls the phone number you give us.

Yes. Write to us with the order number and your tax ID (NIF, NIE or CIF) and we email you the invoice. Without a tax ID you get a simplified invoice.

As long as the order has not left, yes: write to us as soon as possible with the order number. Once it is with the courier we can no longer change it, but you can return it when you receive it, within the withdrawal period.

By email, WhatsApp, phone or the contact form. We reply within 1-2 working days. Include the order number and, if there is a problem, photos.

Yes. You have 14 calendar days from the day you receive it to withdraw from the purchase without giving a reason. Write to us, send the product back in its original packaging and we refund the price and standard shipping within 14 days, to the same payment method. The cost of returning it is yours. The law excludes some cases, such as products sealed for hygiene reasons that have been opened. Details on the shipping & returns page.

New goods carry a 3-year legal guarantee from delivery, in both Spain and Portugal. If something fails within that time, write to us with the order number and a description or photos of the problem. Keep the invoice: it is what proves the purchase date.