Shipping & returns

1. Where we ship

Right now we ship to mainland Spain, the Balearic Islands and mainland Portugal. These are the rates and delivery times by zone:

Canary Islands, Ceuta and Melilla: we do not ship there yet, because those shipments need customs and tax formalities we do not handle yet. If you would like us to let you know when we do, write to us.

Rest of Europe: coming soon. We are preparing shipping to France, Belgium, the Netherlands, Luxembourg, Germany, Austria and Italy.

2. Free shipping

Shipping is free from €45.00 in mainland Spain, €69.00 in the Balearic Islands and €59.00 in Portugal. The basket shows how much you still need to qualify.

3. Delivery times

• Preparation: we prepare orders on working days. When yours leaves, we send you an email with the tracking link.
• Delivery: the times in the table are working days from dispatch. National and regional public holidays may add a day.
• Pre-order products: dispatched from the estimated date shown on the product page, in order of purchase.

Unless another time is stated, we deliver within 30 days of your order confirmation at the latest.

4. If it arrives damaged or is not what you ordered

Check the parcel when it arrives. If it is dented, wet or opened, tell the courier if you can and take photos of the parcel and its contents. Write to us as soon as possible at info@extrapy.com or on WhatsApp with your order number: we send you a replacement or refund you, whichever you prefer, and if anything has to come back, we pay the shipping. Telling us later does not take away any of your rights, but it helps us claim from the carrier.

If the product fails later on, you have the 3-year legal guarantee (section 6).

5. Returns

You have 14 calendar days from receiving your order to return it without giving a reason. Write to us at info@extrapy.com within that period (you can use the form in the Terms of sale) and send the product back within the following 14 days, well protected. You pay the return shipping. We refund the price and the standard delivery cost within 14 days at the latest, using the same means of payment (by bank transfer if you paid on delivery); we may wait until we receive the product or proof that you have sent it.

Exceptions: a product sealed for health or hygiene reasons (a cosmetic or a personal-care product, for example) cannot be returned once you have broken the seal; if you have not, it can. Personalised products cannot be returned either.

You can try the product as you would in a shop. If you use it more than needed to check it, we may deduct the loss of value.

6. Guarantee

Every product has a 3-year legal guarantee from delivery. If something fails, write to us with your order number and a description or photos: we repair or replace it, as you prefer, and if that is not possible we refund you, at no cost to you. The details, and what differs if you buy from Portugal, are in the Terms of sale.

7. Late or missing order

You will receive an email with the tracking link when your order leaves. If the expected time has passed and you have no news, write to us and we will chase the courier. If the parcel is lost or returned for reasons beyond your control, we will re-send it or refund you.

If you made a mistake in the address, let us know as soon as possible: as long as the order has not left we can correct it at no cost.

8. Questions?

Use the contact form or find quick answers in the FAQ.

You can also write to info@extrapy.com.

You can also call us on +34 679 67 43 20.